DIY General Shipping Information
Canada Post is our primary shipping carrier and our base shipping location is from our office/showroom. We have defined multiple rates based on the shipping address and on the order content. We offer the following shipping methods and rate by shipping destinations. We also use DHL Express for international shipping.
Under normal circumstances, we make every effort to fulfill your order within 24hrs during business days from the date of your order except when traveling. Our business hours are Monday to Saturday, 10:30 am to 5:30 pm, except holidays. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Date of delivery may vary due to Canada Post shipping practices, delivery location, method of delivery, and the products ordered. Products may also be delivered in separate shipments. We will send an order shipped confirmation once the order is processed.
To find out how much your order will cost, simply add the items you would like to purchase to your cart, use the “Calculate Shipping” tool, enter the destination address, and update the totals to view the available shipping methods and associated shipping rates. Once on the checkout page, select a delivery method from the dropdown list, and shipping charges will be displayed. Additional shipping charges may apply to remote areas, or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
For international shipping, customers pay the additional costs such as duties, taxes, and customs clearance fees.
Shipping costs are subject to change.
Damaged Product In Transport
If there is any damage to the product on delivery, contact us immediately and we will do our best to resolve the issue promptly.
Local Pick Up
If you live in the Lower Mainland, once your order is complete, you can pick up your order at our office/showroom location.
228-13986 Cambie Road
Business Hours: Monday-Friday 10:30 am to 5:30 pm